At PhoneTok, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind. Please read this Return Policy carefully to understand the terms and conditions for returning products purchased from our online store.
Eligibility for Returns
You are eligible for a return under the following conditions:
- Product Defect: If the product you received is damaged, defective, or not in working condition upon delivery.
- Wrong Item Received: If you received an incorrect item that does not match your order.
Return Period
You must initiate the return process within 7 days from the date of delivery. After this period, we may not be able to accept your return request.
How to Initiate a Return
To request a return, please follow these steps:
- Log in to your PhoneTok account.
- Go to the “Order History” section.
- Locate the order containing the item you wish to return.
- Select the item you want to return and click on the “Initiate Return” button.
- Follow the on-screen instructions to complete the return request.
Return Conditions
- The product must be in its original condition, including all packaging materials, manuals, and accessories.
- The product should not have been used, damaged, or altered in any way.
- Return shipping costs may be the responsibility of the customer, unless the return is due to a product defect or wrong item received. In such cases, PhoneTok will provide a prepaid return label.
Refund Process
Upon receiving and inspecting the returned item, PhoneTok will process your refund within [X] business days. The refund will be issued in the same form of payment used for the original purchase.
Exclusions
Please note that certain items may not be eligible for return, including but not limited to:
- Consumable items such as screen protectors and headphones (for hygiene reasons).
- Products with removed or tampered serial numbers.
- Items damaged due to misuse, accident, or improper handling.
Cancellation of Orders
If you wish to cancel your order before it has been shipped, please contact our customer support as soon as possible. Once an order has been shipped, it will be subject to the standard return policy mentioned above.
Contact Us
If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at support@phonetok.com
PhoneTok reserves the right to amend this Return Policy at any time without prior notice. We encourage you to review this policy regularly to stay informed of any changes.
Thank you for choosing PhoneTok. We appreciate your trust in us, and we are committed to providing you with quality products and excellent customer service.